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FREQUENTLY ASKED QUESTIONS

  • How do I contact customer service?
    You can contact customer service at: fojg@wbrsupport.com
  • What's the difference between the Standard Membership and the Deluxe Membership?
    You can see the packages descriptions here: http://www.joshgroban.com/join
  • When does my FOJG membership expire?
    Login to JoshGroban.com and go to your user profile page: http://www.joshgroban.com/user
    Your FOJG expiration date is listed next to your profile photo
  • My FOJG or JoshGroban.com login isn't working in the store
    Your FOJG login and store login aren't the same. If you don't have a store login, please create a new account with the store.
  • Where is my redemption code?
    Redemption codes are emailed to you if you purchase a fan club membership.
  • How do I sign up as a new FOJG member if I'd like to purchase an FOJG membership?
    1. Sign up as a new member here: http://www.joshgroban.com/join
    2. If you are a new member, select the package you want and complete your account information.
    3. You will then receive an email containing instructions on how to redeem your fan club membership.
  • How do I renew my FOJG membership if I'd like to purchase the Standard Membership?
    1. Login to Joshgroban.com if you aren't already.
    2. Visit, http://www.joshgroban.com/join and select the new package you want to renew with. Once you purchase your new FOJG Package or standard fan club membership, you will receive an email with instructions on how to renew your membership
  • HOW DO I PURCHASE A NEW DELUXE MEMBERSHIP PACKAGE?
    1. Go here: http://store.joshgroban.com/fojg-year-10-deluxe-membership-package.html
    2. “Add to Cart” the FOJG Year 10 Deluxe Membership Package
    3. Complete the Checkout Process by entering in your personal information
    4. Once your order is complete, you will arrive at an Order Confirmation” Page
    5. Locate your “Redemption Code” on the Order Confirmation” Page
    6. Redeem your code at:http://www.joshgroban.com/redeem
    If you are a new member and complete the checkout process, your login details will be sent to your email.
  • HOW DO I RENEW MY FOJG MEMBERSHIP IF I'D LIKE TO PURCHASE THE DELUXE MEMBERSHIP?
    1. Go here:http://store.joshgroban.com/fojg-year-10-deluxe-membership-package.html
    2. “Add to Cart” the FOJG Year 10 Deluxe Membership Package
    3. Complete the Checkout Process by entering in your personal information
    4. Once your order is complete, you will arrive at an "Order Confirmation” Page
    5. Locate your “Redemption Code” on the "Order Confirmation” Page OR in the “Order Confirmation Email”.
    6. Redeem your code at: http://www.joshgroban.com/redeem
    Be sure to login here before you redeem your membership: http://www.joshgroban.com/user
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