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FOJG Year 10 FAQ

How do I renew my FOJG membership if I'd like to purchase the Deluxe Membership?
1. Go here: http://store.joshgroban.com/catalog/product/view/id/591094/s/fojg-year-1...
2. “Add to Cart” the FOJG Year 10 Deluxe Membership Package
3. Complete the Checkout Process by entering in your personal information
4. Once your order is complete, you will arrive at an "Order Confirmation” Page
5. Locate your “Redemption Code” on the "Order Confirmation” Page
6. Redeem your code at: http://www.joshgroban.com/redeem-fojg-deluxe-yr10

Be sure to login here before you redeem your membership: http://www.joshgroban.com/user?destination=%2Fredeem-fojg-deluxe-yr10

How do I purchase a new Deluxe Membership package?
1. Go here: http://store.joshgroban.com/catalog/product/view/id/591094/s/fojg-year-1...
2. “Add to Cart” the FOJG Year 10 Deluxe Membership Package
3. Complete the Checkout Process by entering in your personal information
4. Once your order is complete, you will arrive at an
Order Confirmation” Page
5. Locate your “Redemption Code” on the
Order Confirmation” Page
6. Redeem your code at: http://www.joshgroban.com/redeem-fojg-deluxe-yr10

If you are a new member and complete the checkout process, your login details will be sent to your email.

How do I renew my FOJG membership if I'd like to purchase the Standard Membership?
1. Login to Joshgroban.com if you aren't already.
2. Go here and click on renew: http://www.joshgroban.com/renew
3. Complete the checkout process

How do I sign up as a new FOJG member If I'd like to purchase the Standard Membership?
1. Sign up as a new member here: http://www.joshgroban.com/join
2. Complete the checkout process If you are a new member and complete the checkout process, your login details will be sent to your email.

What's the difference between the Standard Membership and the Deluxe Membership?
You can see the packages here: http://www.joshgroban.com/join

How do I contact customer service?
You can contact customer service at: http://www.joshgroban.com/contact

My FOJG or JoshGroban.com login isn't working in the store
Your FOJG login and store login aren't the same. If you don't have a store login, please create a new account with the store.

I can't login to FOJG
Please try resetting your password for your FOJG login here: http://www.joshgroban.com/user/password
Don't forget to check your spam folder if you don't receive the email in your inbox!

Where is my store discount code?
Your store discount code that is part of being an FOJG member is located on your profile page here: http://www.joshgroban.com/user
(look on the right side bar)

Where is my redemption code?
Redemption codes are only given if you purchased the Deluxe Membership Package. Redemption codes are located on the order confirmation page and on the order confirmation email under "Your Code(s)". If you purchased the Standard Membership, there will not be a redemption code.

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