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FAQ's for Josh's Livestream Concert Event TOMORROW June 27th!

NEWS

  • FAQ's for Josh's Livestream Concert Event TOMORROW June 27th!

    Hey Groban fans! We are so excited to be joined by so many of you from all around the world for tomorrow's intimate livestream concert event at 1pm PT. Please reivew some of the most frequently asked questions about the livetream below. If your question is not answered here, please email support@tourgigs.com directly. Thanks and see you there!

    Do you have any information on how the LiveStream works?

    Yes, please check out our support portal for all the common questions and answers about your account, payment and subscriptions and the content here:  https://support.tourgigs.com/en

     

    Where do I go to watch the show?

    Go back to show page where you bought your ticket:  https://www.joshgroban.com/livestream

    How do I watch the stream?

    Just click on the same button you did when you created your account and made your purchase. For Example: Live Stream Access or VIP + T-Shirt (US). Then, just log in with the email and password you set up during registration.  If you purchased your pass via the Facebook, Google, or Twitter login buttons, make sure to use them now as well.  If you have any trouble logging in, please contact support@tourgigs.com.  

    Is this a recurring charge?

    No, this is a one-time purchase only. Some banks incorrectly report it as a recurring charge

    Can I buy tickets for a friend?

    Yes, through a special ordering process via PayPal.  Please request these tickets through this email accounting@tourgigs.com

    When does the show start?

    The show starts at 1 pm PT US.  We encourage you to log in 10-15 minutes early to ensure your connection is good. For those joining us who are located in different time zones, feel free to use the time zone converter below to ensure you log in at the correct time! http://www.thetimezoneconverter.com

    When will I get my t-shirt?

    T Shirts will be shipped 2-4 weeks after the performance.  

    Where do I enter my T-Shirt shipping info?

    You can double-check we have your correct shipping information in the “My Details” section of your account.  To Access, please log in to the show page and click on the green and white account icon in the lower right-hand corner of the page and then click “My Details”.  The shipping form will come up.

     

     

    How long is VOD period?

    Approximately 48 hours depending on where you are on the planet!

    Is this part of my FOJG fan club membership?

    No, this event is separate from the fan club account.  We require a new account to make sure your ticket can only be used by you.

rachelB's picture
on June 26, 2020 - 12:21pm

Hey Groban fans! We are so excited to be joined by so many of you from all around the world for tomorrow's intimate livestream concert event at 1pm PT. Please reivew some of the most frequently asked questions about the livetream below. If your question is not answered here, please email support@tourgigs.com directly. Thanks and see you there!

Do you have any information on how the LiveStream works?

Yes, please check out our support portal for all the common questions and answers about your account, payment and subscriptions and the content here:  https://support.tourgigs.com/en

 

Where do I go to watch the show?

Go back to show page where you bought your ticket:  https://www.joshgroban.com/livestream

How do I watch the stream?

Just click on the same button you did when you created your account and made your purchase. For Example: Live Stream Access or VIP + T-Shirt (US). Then, just log in with the email and password you set up during registration.  If you purchased your pass via the Facebook, Google, or Twitter login buttons, make sure to use them now as well.  If you have any trouble logging in, please contact support@tourgigs.com.  

Is this a recurring charge?

No, this is a one-time purchase only. Some banks incorrectly report it as a recurring charge

Can I buy tickets for a friend?

Yes, through a special ordering process via PayPal.  Please request these tickets through this email accounting@tourgigs.com

When does the show start?

The show starts at 1 pm PT US.  We encourage you to log in 10-15 minutes early to ensure your connection is good. For those joining us who are located in different time zones, feel free to use the time zone converter below to ensure you log in at the correct time! http://www.thetimezoneconverter.com

When will I get my t-shirt?

T Shirts will be shipped 2-4 weeks after the performance.  

Where do I enter my T-Shirt shipping info?

You can double-check we have your correct shipping information in the “My Details” section of your account.  To Access, please log in to the show page and click on the green and white account icon in the lower right-hand corner of the page and then click “My Details”.  The shipping form will come up.

 

 

How long is VOD period?

Approximately 48 hours depending on where you are on the planet!

Is this part of my FOJG fan club membership?

No, this event is separate from the fan club account.  We require a new account to make sure your ticket can only be used by you.

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