Pre-sales begin Wednesday, March 2nd at 10am local time. Your pre-sale codes will be located on Your Profile page. GUIDE TO PURCHASE TICKETS Here is a step by step guide on how to purchase tickets: 1) Visit Your Profile page and write down your pre-sale code. Your unique codes are located on the right hand side of the page. To see an image of where the code is located, check out this page. Codes are case sensitive and must be entered exactly how it's listed on your profile. 2) All of the Ticket pre-sale links are listed on the Tour Page. Find your the show you're going to and click on the button that says "Pre-Sale" 3) Once on the ticket pre-sale page, enter in your code in the pre-sale box 4) Select your tickets and complete your purchase. jgSarah and other board helpers will be online for live support in the FOJG board chat room. If you are having trouble during pre-sales, login to the chat room or email your questions to Customer Service. TICKET CODE INFORMATION Each code is good for 4 tickets total. The first code (code #1) is good for all pre-sales, including non-Ticketmaster venues. If you are traveling to more shows, we’ve listed a secondary code (code #2) that gets you another set of 4 tickets to any Ticketmaster venue or your choice. If you are going to more than two shows, you can request an additional code by contacting Customer Service. Please note that extra codes are available on a first come first serve basis and will be sent to you as quickly as possible, however there is no guarantee you will receive it before the pre-sales begin. View the additional information below for more details on codes. Your pre-sale codes are for ONLINE ticket purchases only. You will not be able to buy tickets over the phone or at the venue box offices. **VIP ticket packages will also available during ticket pre-sales. Get more details HERE.** WILL CALL DETAILS Important note: Fan Club Presale tickets are WILL CALL ONLY. Your tickets will be at the venue box office. Please note the instructions/restrictions below. In the United States, most venues will not let you pick up your tickets from will call until the day of the event. In Canada, many venues will let you pick up your tickets before the day of the event--see below if you plan to pick up your tickets at will call in Canada before the day of the event. In order to pick up your tickets, you may be required to present: • Your valid state (if a resident of the United States) or government issued (if a resident of Canada or other country) photo ID, driver's license or passport. A valid ID must be duly issued by a government agency and include a photo and a signature. • The credit card you used to purchase the tickets. • Your confirmation number. The box office will not release tickets if the name on the ID and credit card does not match the name used to purchase the tickets or if the photo on the ID does not appear to be the photo of the person retrieving the tickets. To find out what other types of photo ID are acceptable at the venue's Will Call, please contact the venue directly. If you decide to pick up your tickets at will call before the day of the event (and the venue allows you to do so), you may not be able to do so until more than 2 business days after you have ordered them. For example, if a ticket is purchased on Saturday (i.e., not a business day) the ticket cannot be picked up until the following Wednesday. This restriction does not apply if the event is occurring during that time. Also, please note that FOJG pre-sale tickets for Houston, Denver, and Salt Lake City are available as “Flash Seats” only. Flash Seats eliminates paper tickets and waiting in line at the venue box office - simply swipe any form of electronic ID (e.g. credit card, driver’s license) at the arena entrance. Please note: as a measure to help protect FOJG tickets against scalpers, Flash Seats for the FOJG pre-sale are *not* transferable. Therefore, after you’ve completed your ticket purchase, you will receive an email requiring you to register your credit card or ID. Your credit card or ID associated with these tickets cannot be changed and will be required at the venue to access your seats for the Houston, Denver, or Salt Lake City shows. HELPFUL PRE-SALE TIPS Here are additional tips for pre-sales: - Have your unique code on hand before the pre-sale begins. It's best to type in the code (beware of extra spaces) and store it somewhere safe. Be sure not to share your code with anyone -- members who share or sell their code may lose membership privileges and their tickets. - Be aware of pre-sale start times. Make sure you know when your pre-sale starts! Pre-sales for this show begins at 10am local time. That is, if you're buying tickets for an event in New York, the pre-sale will begin at 10am EST, and if you're buying tickets for a California date the pre-sale will begin at 10am PST.) Ticket availability is limited and it is strongly advised to purchase tickets as soon as pre-sale begins. - If you have you code ready, when the pre-sales begin, just go directly to Ticketmaster.com to access your pre-sales. To make things even easier, try bookmarking the pre-sale pages so you can access them quickly without searching when pre-sales begin. - Create your Ticketmaster account ahead of time. To participate in pre-sales you must have an account set up with the Ticketmaster system. We highly recommend that you create your account before pre-sales begin. Please note, this account is separate from your FOJG account. If you don't already have an account with Ticketmaster, click on the "pre-sale tickets" link below for the event you would like to attend to find more information on how to set up your account. For all U.S. venues, go to https://www.ticketmaster.com/member to set up an account with Ticketmaster. If you have any questions while buying tickets, please contact Ticketmaster customer support directly at: https://www.ticketmaster.com/h/customer_serve.html PLEASE NOTE: Tickets are sold on a first come, first serve basis and are not guaranteed. All fan club subscription sales are final. There are no refunds, returns, exchanges or credits for fan club membership subscriptions for any reason, including inability to purchase pre-sale tickets or inability to purchase preferred seats. Helpful Links: Your Profile & Codes Customer Service Email FOJG Chat Room